Call Center Agent

September 4, 2019

Qualification: Nurse or Medical Personnel equivalent

Age Range: 25 – 35 years

Call Center Agent Job Responsibilities and Duties:

  • Answer incoming calls and respond to customer’s emails
  • Handle customer inquiries both over the phone and by email
  • Research, identify, and resolve customer complaints using applicable software
  • Sell products and place customer orders in the computer system
  • Identify and escalate priority issues to supervisors
  • Update existing customer information
  • Provide product and service information to customers
  • Research required information using available resources
  • Process orders, forms, and application
  • Route calls to appropriate resources
  • Document all call information according to standard operating procedures
  • Recognize, document, and alert the management team of trends in customer calls
  • Follow up customer calls where necessary
  • Complete call logs and produce call reports
  • Other duties as assigned

Call Center Agent Skills and Attributes:

  • Proficient in relevant computer applications
  • Required Language proficiency
  • 1-3 years of experience in a call center environment
  • Knowledge of customer service practices and principles
  • Excellent data entry and typing skills
  • Superior listening, verbal, and written communication skills
  • Ability to handle stressful situation appropriately


Application Closing Date:

20th September, 2019


How to Apply:

Interested and qualified candidates are required to forward their CV and Application Letter clearly stating their position of interest to: