Job Role: Call Center Agent

Qualification: Nurse or Medical Personnel equivalent

Age Range: 25 – 35 years

Job Responsibilities and Duties:

• Answer incoming calls and respond to customer’s emails.
• Handle customer inquiries both over the phone and by email.
• Research, identify, and resolve customer complaints using applicable software.
• Sell products and place customer orders in the computer system.
• Identify and escalate priority issues to supervisors.
• Update existing customer information.
• Provide product and service information to customers.
• Research required information using available resources.
• Process orders, forms, and application.
• Route calls to appropriate resources.
• Document all call information according to standard operating procedures.
• Recognize, document, and alert the management team of trends in customer calls.
• Follow up customer calls where necessary.
• Complete call logs and produce call reports.
• Other duties as assigned.

Call Center Agent Skills and Attributes:

• Proficient in relevant computer applications.
• Required Language proficiency.
• 1-3 years of experience in a call center environment.
• Knowledge of customer service practices and principles.
• Excellent data entry and typing skills.
• Superior listening, verbal, and written communication skills.
• Ability to handle stressful situation appropriately.

Application Closing Date:

20th September, 2019

How to Apply:

Interested and qualified candidates are required to forward their CV and Application Letter clearly stating their position of interest to: aduru@hallmarkhmo.com